Legal Information
LEGAL INFORMATION — THINKING IN COLOUR LTD.
(OPTIMISE PROGRAMME)
Last updated: 21st November 2025
Welcome to the legal information page for Thinking in Colour Ltd. and the Optimise Programme.
This page brings together all policies and terms relating to confidentiality, data protection, website use, cookies, cancellations, and the nature of our services.
If you have any questions, please contact us at: optimise@thinkingincolour.co.uk
1. Privacy Policy
Thinking in Colour Ltd. (“we”, “our”, “us”) is committed to protecting your personal information and complying with UK GDPR.
Who We Are
Thinking in Colour Ltd. (Optimise Programme)
7 The Close, Norwich, Norfolk. NR1 4DJ
Email: optimise@thinkingincolour.co.uk
We are the data controller for personal information collected via our website and services.
Information We Collect
We may collect:
Name, email, phone number
Information via contact/booking forms
Information shared during Discovery Sessions
Programme questionnaires or assessments
Payment information (processed via third-party providers)
IP address, device type, and cookie data
Special category data
If you share information about emotional wellbeing or relational patterns, it is processed only with your explicit consent.
How We Use Your Information
Responding to enquiries
Delivering Optimise Programme services
Providing resources
Processing payments
Sending service updates
Improving the website
Newsletter (Optimise Community)
If you join the newsletter, we send:
Monthly reflections
Updates on services
Early access to resources
You can unsubscribe at any time.
Legal Basis
Consent
Contract
Legitimate interests
Legal obligation
Data Storage & Protection
We use secure, encrypted systems.
We retain data only as long as necessary.
Sharing Your Information
We may share data with:
Email and booking systems
Payment processors
Partner organisations (with your consent)
Legal authorities when required
Your Rights (UK GDPR)
You can request:
Access
Correction
Deletion
Restriction
Data portability
Withdrawal of consent
To exercise your rights, email optimise@thinkingincolour.co.uk.
2. Terms of Service — Optimise Programme
The Optimise Programme is a premium, intensive personal-development service informed by psychological and coaching approaches.
It is not psychotherapy, not EMDR therapy, and not clinical treatment.
By booking a Discovery Session or programme, you agree to these Terms.
Nature of the Service
Optimise is suitable for people who are generally well but seeking clarity, insight, or change.
If clinical or therapeutic support is more appropriate, we will signpost you to trusted partners such as EMDR Focus.
Confidentiality
Information shared in sessions is confidential except when:
Required by law
Risk of harm is identified
Discussed within professional supervision (anonymous)
Communication
Communications between sessions should relate to admin or practical matters.
We aim to respond within 24 hours during working hours (Mon–Fri, 9am–5pm UK).
Programme Structure
Programmes typically include:
Discovery Session
Six weeks of personalised 1:1 sessions
Integration practices
Access to relevant resources
Final review session
Fees & Payment
Fees are confirmed before enrolment.
Payment is due upfront unless a plan is agreed.
Fees are non-refundable once the programme begins.
Cancellations
48+ hours’ notice: may reschedule.
Less than 48 hours: full fee applies.
Discovery Sessions cancelled with <48 hours’ notice are non-refundable.
If we cancel, no fee is charged.
Your Responsibilities
Engagement with sessions and integration practices is essential.
Limitation of Liability
We do not guarantee outcomes.
You remain responsible for your actions and wellbeing.
Ending the Programme
You may end at any time; fees are non-refundable.
We may end the programme if boundaries are not upheld or attendance becomes inconsistent
3. Website Terms & Conditions
By using this website, you agree to the following.
Intellectual Property
All content is owned by Thinking in Colour unless noted.
Content may not be reproduced or distributed without permission.
Acceptable Use
You agree not to:
Disrupt website functionality
Attempt unauthorised access
Use the site for unlawful purposes
External Links
Our site may link to partners such as Bilateral Base or EMDR Focus.
We are not responsible for external sites.
Accuracy
We aim for accuracy but cannot guarantee it.
We accept no liability for decisions made based on website information.
Privacy
Your use of the website is governed by our Privacy Policy.
4. Cookies Policy
This website uses cookies to:
Ensure basic functionality
Improve user experience
Analyse site traffic
You may disable cookies in your browser settings.
See the Privacy Policy for more information on data handling.
5. Cancellation & Refund Policy (Optimise Programme)
Discovery Sessions
<48 hours’ notice: non-refundable
≥48 hours: may be rescheduled
Optimise Programme
Fees are non-refundable once the programme begins
<48 hours’ notice for sessions: full fee charged
If we cancel, no fee is charged and we will reschedule
6. Disclaimer
The Optimise Programme provides coaching and personal-development support informed by psychology.
It is not:
Psychotherapy
EMDR therapy
Clinical treatment
Crisis support
If you require therapy, we will signpost you to partners such as EMDR Focus.
If you are in crisis, contact:
NHS 111
Your GP
Samaritans (116 123)
Emergency services (999)
Nothing in this programme replaces medical, clinical, or therapeutic care where needed.
7. Contact Information
For questions regarding any of these policies:
Email: optimise@thinkingincolour.co.uk
Address: 7 The Close, Norwich, Norfolk, NR1 4DJ